Refund policy

Returns

You have 30 days from the day your order is delivered to request a return. After 30 days we are unable to offer a refund or an exchange.

To be eligible, the item must be in resellable condition and returned with its original packaging. Items damaged through misuse are not eligible.

Sale and promotional purchases are covered by this policy in exactly the same way as full-price purchases.

How to start a return

Email contact@melzy.store with your order number and a short note about why you are returning the item. We will reply with a return address and instructions within 1-2 business days. Please do not send items back before contacting us, and do not send them to the manufacturer.

Refunds

Once we receive and inspect your return, we will email you to confirm and let you know whether it has been approved. Approved refunds are issued to your original payment method within 3-5 business days of approval. Depending on your bank or card issuer, it can take a further 5-10 business days for the money to appear on your statement.

If you have not seen your refund after that window, please check with your bank first, then email us at contact@melzy.store and we will follow it up.

Return shipping

You are responsible for the cost of return shipping, and that cost is not refundable.

If your item arrived damaged or defective, or we sent you the wrong item, we cover return shipping in full and refund the entire amount you paid.

Damaged, defective or incorrect orders

Email contact@melzy.store within 14 days of delivery with your order number and a photo. We will arrange a replacement or a full refund at no cost to you.

Cancellations

You can cancel your order free of charge at any time before it ships. Once an order has shipped, please use the return process above.